Terms & Conditions

Payment Methods

Cathay Cinemas accepts Visa and MasterCard.

Ticket Prices

Cathay Cinemas reserves the right to alter any and all fees from time to time and without notice.

Allocated Seating

Allocated seating is not available and the session is a general admit. Please be at the cinema in time for your session and to choose your preferred seating option. This will exclude special events.


Censor Warning

By purchasing a ticket online for a restricted (“R” rated) film, you agree that you are of an age legally permitted to view the film. Photo identification can be requested of any patron at any time who wishes to view restricted content. Failure to present an ID with a birth date, which management deems to be valid, will result in refusal of entry without a refund. For more information about Classification please follow this link: Classification Office


Amount of Tickets per Customer or "Ticket Limits"

When purchasing tickets on this website you are limited to a specified number of tickets for each movie session/event. 



Where tickets requiring identification are purchased, suitable identification must be presented upon collection of the tickets. Failure to present suitable identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking. Only you may be aware of any problem that has occurred during the purchase process. Cathay Cinemas will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed and shown at the Cathay Cinemas.


Ticket Collection

Cathay Cinemas’s Ticket Counter in order to obtain a physical ticket for entry to the movie session/event. Alternatively, you may provide the credit card used to purchase the tickets for picking up the tickets at the Cinema.


Refunds and Exchanges

Tickets purchased via this website are sold for a specific session only and are sold on a strict no-refund no-exchange and no-transfer basis unless required by law.



Prices on this website include GST where applicable.

If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or Pricing and Other Errors pre-sale date or you are able to order a ticket that was not supposed to have been released for sale, then Cathay Cinemas will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website. All pricing on this website is in New Zealand Dollars.


Cancelled/Postponed Events

Occasionally, events are cancelled or postponed by Cathay Cinemas. Should this occur, Cathay Cinemas will attempt to contact you and refund the amount as per the policy of Cathay Cinemas. Cathay Cinemas may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this website.

Competition Rules

By entering any promotion or competition you are bound by and agree to comply with the competition terms and conditions of that competition.


Policy on Bags in Cinemas

For security and safety reasons it is our policy to not allow large bags or backpacks into our cinemas. Our staff can store these for you in a locked room. While we are confident your belongings are safe we will not accept responsibility should items go missing. Please do not bring valuables with you.


Children Under 8 Years of Age

Children under 8 years of age will not be admitted to evening sessions from 7.30pm onwards.

Need Help?

Contact Cathay Cinemas’s team, during business hours, on 09 407 4428 to request assistance with your Booking or Payment. Or email: bookings.cathay@gmail.com       


Modification of terms

Cathay Cinemas reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.


Ticket purchase and billing information

When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server. This information will not be shared, traded or sold to any third parties.


Electronic email addresses

We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose your email address without your consent.


Governing Law

These terms and conditions shall be construed in accordance with and shall be governed by, the laws of New Zealand.